AutoNet TV Cancel Answer:
Put AutoNet TV product into cancel and fill out the cancel event. Please see here to follow the steps for ...
TireConnect – New Sale Answer: 1. Create the product in Salesforce.
2. Fill the form out on Optimize Garage: https://tireconnect.wufoo.com/forms/zxuelop014gk02/
a. View the reference sheet on how ...
TireConnect – Upsell Answer: 1. Create the product in Salesforce.
2. Fill the form out on Optimize Garage: https://tireconnect.wufoo.com/forms/zxuelop014gk02/
a. View the reference sheet on how ...
Content SOP Answer: An SOP describing the best practices of content, including the naming convention standards for content Service Lists and Decks.
Naming Conventions
Decks ...
AutoNet TV – Upsell Answer:
Create the product in Salesforce. Please reference here on how to create a product
Fill the form out from Optimize Garage: ...
AutoNet TV – New Sale Answer:
Create the product in Salesforce. Please reference here on how to create a product
Fill the form out from Optimize Garage: ...
RideStyler – New Sale Answer:
Create the product in Salesforce
Fill the form out on Optimize Garage: https://www.optimizegarage.com/ridestyler
When RideStyler is sold, please add a note to ...
Updating AutoNet TV videos Answer: The videos will be updated, if allowed, on the first business day of each quarter. January, April, July, October.
The ...
ARC Setup – Website Department Answer:
ARC can be a new sale or an upsell
New Sale – will be part of the build case
Upsell – a ...
Website Update Case Checklist Answer: Include all in one update case with appropriate heading – Q1 updates, February Updates, Spring Updates, Etc.
Include images or graphic ...
Reference sheet for the TireConnect Form Answer:
ODM Account Manager:
Who is filling this form out. This also is the person who put the product(s) in Salesforce
Lead Information:
Company ...
Go Live SOP Answer:
Notification of New Account
Receive via Chatter and/or email after the initial Onboarding client call.
If the Product services include posting, ...
Employee Certification SOP Answer:
ODM will pay for 1 certification per calendar quarter
Senior Employees will be allowed to use 4 hours per quarter of ...
Adding Appointment link to a GMB profile Answer: Adding in the Appointment Link:
Access your client’s Google Business profile from the Google Business profile Manager by searching for, and ...
BlueTie Email – New email with Enterprise already created Answer:
Website Update is needed. Double check the subscription product in Salesforce
Login into Bluetie: https://extranet.bluetie.com/index.html?msg=sessiontimeout
Click on Enterprises on the left-hand corner ...
Yelp Recommended Language and Talkpaths Answer:
INSTEAD OF
WE RECOMMEND
“When you’ve had a successful relationship with a client, email or text them asking for a review of your ...